Placing and paying for an order

Choose a product, select any available options, add it to the cart and complete checkout. A confirmation is normally emailed to the address entered at checkout.

Available payment methods appear at checkout and may include major credit cards, debit cards, PayPal or other options enabled for your location. Transactions are processed in USD.

Processing, delivery and shipping charges

Most in-stock orders require 1–3 business days of preparation after payment authorization. Payment or address review, availability, preorders, peak demand, holidays and unusually large orders can add processing time.

U.S. standard carrier transit generally takes an estimated 5–12 business days after dispatch. Add processing time separately. Checkout shows delivery methods and applicable shipping charges before payment; any free-shipping offer or shipping promotion will show its eligibility before checkout is completed.

Our operations or appropriate fulfillment partners may dispatch an order according to inventory and destination. We do not state that every order comes from one local warehouse.

Tracking and missing parcels

Where tracking is available, dispatch information is emailed to the checkout address. Allow approximately 48 hours after the label is created for initial carrier activity. Contact service@oawbxs.com with your order number if updates stop for an extended period, delivery is substantially overdue, or a parcel marked delivered remains missing after reasonable checks.

Changing your order

Send a change or cancellation request to service@oawbxs.com within 12 hours of purchase. Requests cannot be guaranteed after processing or shipment preparation begins. No separate cancellation fee is charged merely for making an eligible request.

Starting a return

Eligible items may be returned within 30 calendar days of confirmed delivery. Email service@oawbxs.com before sending goods, identifying the order, item and reason, with relevant photos or videos where necessary. Customer Care will provide the correct return warehouse address and instructions. Do not automatically use the business registration address.

Return costs and product issues

Customers generally cover shipping for preference-based returns. If we confirm damage, a defect, a wrong or incomplete item, or a material difference from the description, an appropriate replacement, refund or return solution will be provided without requiring you to pay the reasonable return cost caused by the issue. Approved eligible returns have no separate restocking fee.

Report damaged, defective or incorrect goods to service@oawbxs.com as soon as reasonably possible. Where possible, we recommend doing so within 7 days of delivery, including the order number and clear pictures of the product, packaging and shipping label where relevant.

When refunds appear

Inspection is normally completed within 5 business days after an approved return reaches the designated facility. Following approval, we issue the refund to the original payment method within 1–3 business days. Your payment provider may need additional posting time.

Company & correspondence

OawBxs™ is owned and operated by Shanghai Zhenganhong Information Technology Co., Ltd.

Brand: OawBxs™
Website: oawbxs.com
Operating company: Shanghai Zhenganhong Information Technology Co., Ltd.

Company address: No. 19, Lane 38, Caoli Road, Fengjing Town, Jinshan District, Shanghai (Xingta Economic Zone)

Email: service@oawbxs.com
Telephone: +86 18730128808
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST