From authorization to dispatch

Preparation of most in-stock orders normally takes 1–3 business days after payment authorization. Payment verification, address review, preorders, stock availability, peak demand, public holidays and unusually large orders may require extra processing time. This preparation period is separate from carrier transit.

Delivery estimates and checkout charges

Standard U.S. carrier transit is generally estimated at 5–12 business days after dispatch. That range excludes the 1–3-business-day processing period. International delivery varies with destination, carrier operations, customs, local delivery services, weather, holidays and other circumstances.

The shipping methods and charges available for your order appear at checkout before payment. Destination, the selected service, order contents and current promotions may affect the amount. If free shipping applies, eligibility will appear before checkout is completed.

Where fulfillment takes place

Depending on stock and destination, we use our own operations or appropriate fulfillment partners. Items in one order can originate from different facilities; we do not represent that all orders leave one local warehouse. The business registration address does not identify the shipping or return warehouse for every order.

An order may be split into separate parcels, which can arrive on different dates and carry different tracking numbers.

Following the carrier journey

If tracking is available, shipment confirmation or a tracking update is sent to the checkout email address after dispatch. Allow approximately 48 hours after label creation for the initial carrier activity. Some carriers scan less frequently or update only at major transit milestones.

Carrier operations, customs inspections, severe weather, transport disruption, holidays, remote delivery locations and other circumstances outside normal operating control can affect estimates. For an extended tracking gap or substantial delay, email service@oawbxs.com with the order number. We will review the shipment details available and help with reasonable next steps.

When you cannot locate a parcel

Contact us if a parcel seems lost. A “Delivered” tracking result does not bar you from reporting a missing package. During review we may ask you to check the delivery area, household members, reception, neighbors or the local carrier. Any replacement, refund, carrier investigation or other outcome depends on the shipment facts and applicable consumer rights.

Address accuracy and overseas charges

Enter a complete, accurate shipping address and tell us promptly if you notice an error. Changes cannot be guaranteed once fulfillment or shipping preparation starts. If incorrect customer-provided details cause a parcel to be returned or misdirected, reasonable additional shipping costs may apply to reship it.

Where international shipping is offered, customs duties, import taxes, brokerage, clearance fees and local charges may apply. Unless checkout expressly states otherwise, the recipient pays these charges, which are imposed by authorities or service providers rather than OawBxs™.

Company & correspondence

OawBxs™ is owned and operated by Shanghai Zhenganhong Information Technology Co., Ltd.

Brand: OawBxs™
Website: oawbxs.com
Operating company: Shanghai Zhenganhong Information Technology Co., Ltd.

Company address: No. 19, Lane 38, Caoli Road, Fengjing Town, Jinshan District, Shanghai (Xingta Economic Zone)

Email: service@oawbxs.com
Telephone: +86 18730128808
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST